FAQ

Q. What do I need to TRY or BUY eCrypt for BlackBerry® smartphones?
A. You need a BlackBerry® smartphone, a BlackBerry data plan with internet access, and an active email account on your BlackBerry® smartphone.

Q. I don’t have an active email account on my BlackBerry® smartphone, how do I get one?
A. Go to the desktop on your BlackBerry® smartphone, make sure all your icons are unhidden (to unhide icons, simultaneously click ALT and the trackwheel / pearl, then select ‘Show All’).
Locate the ‘Email Settings Icon’ , click it, and follow the instructions.
Alternatively, you can contact your Wireless Service Provider for information on setting up a BIS (BlackBerry Internet Service) email account.

Q. Can I use Desktop Manager to install the software on my BlackBerry® smartphone?
A. No. eCrypt for BlackBerry® smartphones can only be installed by downloading it directly onto your handheld device, or OTA (over-the-air).

Q. Do my contacts need eCrypt as well?
A. Yes. both parties need the software.

Q. Can my encrypted messages be viewed on a desktop computer?
Technically yes, but all viewers will see is a bunch of scrambled characters. Because eCrypt for BlackBerry® smartphones is a true end-to-end and stand alone solution, only yours and your recipient’s smartphones can decrypt the secured messages.

Q. What is a Private Tunnel?
We use the term Private Tunnel to refer to the encrypted communication channel you establish with each contact.

Q. How is it Private?
A. It is Private because: messages sent via the Tunnel are secured against prying eyes; each Private Tunnel is unique from contact to contact; the software is true end-to-end and stand alone, so no IT Administrators, encryption servers, or secure service providers get in between you and your contact – we don’t either!

Q. What forms of payment do you accept?
We accept MasterCard, Visa, American Express, Discover, and PayPal.